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Extension Types

For prepaid licenses, there is no differentiation of extension types and all features are available on the extensions. This applies to the standard, professional and enterprise licenses.

For certain postpaid licenses, it is possible to restrict the usage of extensions. This makes it possible to offer differentiated services to customers for managed service providers.

Description​

Regular extension​

Purpose:

  • This is the standard extension type, for example:
    • Regular office users, in the office and mobile
    • Call center agents
    • FAX devices
  • Can mix all device types (VoIP phones, App, mobile phones)

Limitations:

  • This extension type can not participate as agent in a call queue

Call queue agent​

Purpose:

  • The extension can be agent in a call queue (ACD)

Limitations:

  • This extension type has no limitations

App only​

Purpose:

  • Users only use their mobile phone through the App
  • Addresses users that mostly use WiFi and LTE/5G for connectivity
  • Can be typical office users, office premises users and also mobile staff when Internet connectivity is sufficient
  • Full feature set with below limitations

Limitations:

  • VoIP phones can not be used

Classroom extension​

Purpose:

  • Schools and other education institutes need a special type for classrooms in order to be able to match pricing requirements
  • Classrooms are in a do-not-disturb state during teaching but must be available for emergency calls and for calls from certain staff members

Limitations:

  • DND is controlled by the schedule of the domain and must be manually overridden by user
  • Classrooms must use VoIP phones. Apps and mobile phones are not in use

Hotel room​

Purpose:

  • Hotels, nursing homes and similar environments need a special type for rooms
  • Usually those rooms require a small, limited feature set for in-house calling and basic external calling
  • Integration with PMS system available

Limitations:

  • Hotel rooms must use VoIP phones. Apps and mobile phones are not in use
  • Limitations on what numbers the user can dial
  • No access to tenant address book

Mailbox only​

Purpose:

  • Sometimes there is a need for an account that just receives messages
  • The mailbox content can be shared with other account types

Limitations:

  • This extension type can just receive voicemail and FAX messages

Cell phone extension​

Purpose:

  • Users only use their mobile phone through a SIP trunk
  • Addresses heavy mobile users that mostly receive low volume phone calls
  • Outbound calls are possible using the DISA feature of the PBX
  • Features like transfer and conference are available through DTMF

Limitations:

  • Mobile extension must use the mobile phone through the SIP trunk
  • VoIP phones and apps are not in use
  • There is no access to the address book

Residential​

Purpose:

  • Use the Vodia session border controller for providing simple residential services
  • Mailbox is available
  • Typical installations are not using any other other types like conferences, ACD or hunt groups

Limitations:

  • Can not be in a hunt group, ACD or be called through the auto attendant
  • Can not call into a conference
  • Can not initiate paging or change service flag
  • Cannot use most star codes
  • No use of the address book
  • Apps are not available

Hot desk​

Purpose:

  • Provide minimum functionality to have a VoIP phone registered and take hot desk login

Limitations:

  • Can only be used for hot desk login and calling emergency numbers
  • Can not be used with apps or mobile phones

Collaboration Extension​

Before version 69.4, collaboration extensions were used for pairing a Vodia PBX extension with a Microsoft Teams extension, so that a regular VoIP phone can be used in tandem with a Teams extension. This functionality is merged into the standard extension type in 69.4.

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