Vodia Softphone
How to Use This Documentation
This documentation is designed to help you quickly find solutions for using your Vodia Softphone. Whether you're experiencing an issue, learning how to use a specific feature, or setting up your account for the first time, you'll find step-by-step instructions here.
Finding What You Need
Use these quick links to access the most commonly needed documentation:
- Phone Interface - Make and receive browser-based calls
- First-Time Setup - Configure your new account
- Common Workflows - Guide to everyday tasks
- Troubleshooting - Solve common problems
Common Softphone Tasks
Here are solutions for the most common softphone tasks:
Making & Receiving Calls
- Using the Browser Phone - Quick dial and call controls
- Call Management - Handle active calls
- Call History - View recent calls
Managing Your Softphone
- Setting Up Your Profile - Personal information and security
- Call Forwarding - Route calls to other numbers
- Mailbox Configuration - Voicemail setup and options
Using Key Features
- Conferences - Schedule and manage meetings
- Messaging - Chat with colleagues
- Recording Management - Access and manage call recordings
Softphone Interface Guide
The main areas of the Vodia Softphone interface include:
- Left Sidebar - Access extensions, call groups, queues, and features
- Top Navigation - Quick dial field, history, voicemail, and profile settings
- Main Content Area - Displays the currently selected feature or information
For detailed navigation help, see the Navigation Sidebar guide.
Troubleshooting Your Softphone
If you're experiencing issues with your softphone, check these resources:
- Common Problems - Solutions to frequent issues
- Device Management - Audio/video device setup
- Call Quality - Network and quality monitoring
Need More Help?
If you can't find what you need in the documentation:
- Search using the search bar at the top of the page
- Check the Troubleshooting guide
- See Common Workflows for step-by-step instructions
- Contact your system administrator
Softphone Access Options
Vodia Softphone can be accessed through multiple interfaces:
- Browser Interface - Make and receive calls directly from your web browser
- Windows App - Use the dedicated Windows application for enhanced functionality
- Mobile Integration - Connect your cell phone to your extension through Cellphone Integration
For statistics and performance monitoring of your softphone usage, check the Statistics and Wallboard pages.